FAQ

What is Peach?

Peach is a one-stop platform for wellness creators to start and manage their wellness business. It offers features such as bookings, payments, membership management, invoicing, collaborations, community engagement, marketing, accounting, and more!

Can I use Peach without a company?

Yes, you don't need a company to start using Peach, but it's important to ensure you follow the guidelines from Skatteverket. If you want to avoid starting a company and receive your money directly as a salary, contact us so we can help you!

Peach fee - Creator accounting

The fee for Peach has already been deducted from the amount paid by the customer. This means that you only need to book the "Total amount", which is your income including VAT. The basis for your declaration is to give you an overview of how the amount has been calculated.

The purpose is to simplify your accounting. Instead of having to handle each individual sale and refund separately, you get a summary of your total sales, which makes your accounting process easier.

Payouts

Payouts are calculated based on all earnings after a started payout.
If payout is expected for 20th in the month the actual process is started around 14th. All earnings after the 14th will instead go into the next payout, next month.

Cancellation policy

As a creator, you can decide your own cancellation policy for each class. Your participants can always cancel a class, but whether or not they get a refund depends on the terms you've set up.

It is always better to know in advance if a participant is not coming, than for them to just not show up without warning. If a participant cancels within the limits you have specified in your policy, the system can automatically manage whether or not a refund should be made.

You also have the option to set the booking as binding, which means that no refund is given in case of cancellation. However, in special cases, such as in the event of an injury or similar situations, the participant may still notify you if they are unable to participate, even if a refund is not given.

Cancellation and Cancellation of Class

• Cancellation of Class: If the creator cancels a class, the user's payment is automatically refunded.
• Cancellation by class: When canceling an individual user, the creator can choose whether or not to refund the payment.
• Courses: If it concerns a course, the creator must contact support for further handling.

Course - Add participants

As a creator you can add participants to a course by navigating to the course and then tapping the menu menu at the top right (the icon with three dots). There you will find the option "Add participant".

When you add a participant, you can choose whether you want to send a payment request to the participant in connection with the booking, or whether you want to add the participant without payment.

You also have the option to edit the price at the time of booking, for example to offer a discount or adjust the price upwards.

Where do I log in to my account if I’m using a computer?

As of now (November 2024), we only have an app for iOS and Android. We have not yet developed a web version for logging in via a computer browser.

However, if you have a Mac with an M1 processor or newer, you can download and use our app directly on your computer. The app works seamlessly on these devices, allowing you to access everything just like on a mobile device.

I already have customers who purchased punch cards earlier. How do I handle this?

No problem! If you have customers who bought punch cards before you started using Peach, we can easily help you sync their balance in the system.

Here’s how we do it:

- Send us the customer’s email address along with the current balance on their punch card.

- For example, if Emil (emil@gmail.com) has a 10-punch card with 4 punches left, we can add this directly to Peach for you.

When user(Emil) wants to book a class:

He just needs to go to the booking system and use the same email address you registered his punch card with.

The system will automatically detect that he has 4 punches left and allow him to book using that balance.

Contact us at team@peach.nu, and we’ll help you transfer your previous punch cards to Peach!

Where do I enter my number to receive Swish payments?

You actually don’t need to enter your own Swish number. When customers pay via Peach using Swish, the payment goes directly to Peach. We then transfer the money to your balance in the app.

This means you don’t need your own agreement with Swish to receive payments. Everything is handled automatically through Peach, making it smooth and easy for you to receive payments without any extra hassle.

Do I need to ask all my customers to download your app?

No, it’s not necessary! Most customers book your activities directly through their browser without needing to download the app. However, if they want, they can download the app to get a better overview of their bookings and receipts. But it’s not a requirement.

Customers will always receive their receipts via email when they make a purchase, so they have access to all important information even without the app.

Can I cancel or reschedule customers?

Yes, you can both cancel and reschedule customers if needed. Here’s how:

1.	Go to the activity and date in question.

2.	Next to the specific time, you’ll see a round button with three dots.

3.	Click the button to reveal more options.

4.	Select “View bookings.”

5.	Here, you’ll see a list of all booked customers. You can then:

•	Reschedule a customer to a different time.

•	Cancel a booking and, if desired, issue a refund.

This gives you full control over your bookings and makes it easy to manage any changes.

How can I see who has booked?

To see who has booked one of your activities:

1.	Go to the activity you want to check.

2.	You’ll see a list of all the scheduled times for that activity.

3.	Next to each time, there’s a round button with three dots.

4.	Click this button to reveal more options.

5.	Select “View bookings.”

Here, you’ll get a list with names, email addresses, and other details of everyone who has booked. From this view, you can also manage bookings, such as canceling a person’s booking and issuing a refund if needed.

What do I need to do for my customers to be able to pay?

It’s easy to get started:

1.	Download the app and create an account.

2.	Activate creator mode by:

•	Clicking “Become a creator.”

•	Filling in your display name and uploading a profile picture.

3.	Create your first activity. Once you publish the activity with a price and a date, it becomes visible to your customers. They can then visit your profile to book and pay directly.

Your balance in the app will show how much you’ve earned from your bookings.

Why do I need to enter my bank details, and what happens next?

You don’t actually need to enter your bank details right away to start receiving payments. This step is only required when you want to withdraw the earnings you’ve made.

If you’re unsure whether customers will start booking and paying immediately, you can skip this step for now. Instead, focus on making sales. When you’re ready to withdraw your earnings, simply go to the payout section and enter the necessary bank information.

Please note: You will need to provide an IBAN number, not a standard bank account number, to receive payouts.